Kirk always wanted a Subaru WRX STi but unfortunately wasn’t financially able to afford the payments that go along with this super sports car. He ended up getting a nicely equipped Nissan Altima 3.5 SE.
Things at work have improved for Kirk and his income has grown over the last couple of years. As he was driving by Rally Subaru in Edmonton one afternoon, he noticed a brand new STi right out front and decided to stop into the dealership to check it out. He let Todd, the sales person know that he still had 28 months remaining on his Altima lease and was surprised when he was told to call LeaseBusters. Many customers aren’t aware that getting out of a lease can be a trouble free process and Kirk was one of them.
He decided to go online and check out the LeaseBusters website and ended up inputting the information on his car and lease package to get the ‘no-charge evaluation’ that was promised. Kirk was pleased that he received a phone call the very next day from Cheryl, who explained the lease transfer process and LeaseBusters’ role in making it happen.
Kirk decided to list his vehicle and got his first and only phone call from a local Edmonton resident two days later. George had seen the listing, liked the look of the vehicle and was satisfied that the term remaining and payment suited his needs. They met at Kirk’s home and took the car for a spin over to George’s mechanic. Kirk had looked after the Altima and new it was in excellent condition but understood that George’s peace of mind would seal the deal.
The car checked out and now it was off to the Nissan dealer to fill out the credit application and (upon approval) to signthe lease transfer documents. As soon as George was credit approved, Kirk removed the listing from the LeaseBusters website. The whole process, from listing the Altima to completing the transfer took exactly one week.
The week before Kirk decided to stop into the Subaru dealer, he had put a remote starter in his car. George agreed that it was only fair that he would pay for this, providing Kirk covered the cost of the lease transfer fees.
Both Kirk and George were surprised that the people they dealt with at the dealership, although cooperative, weren’t very friendly during the course of the transaction. Then they realized that the sales person felt he was losing a customer to a competitor and obviously wasn’t happy about it. Too bad they weren’t a little nicer to George…he may not go back there to service the car! What the dealership sales staff did not realize was George was a replacement customer that they could nurture and service throughout the duration of the Altima lease. Moreover, George is also a perfect candidate to possibly lease another Nissan when the Altima lease is completed; George could also have family and friends that he could refer to the dealership. Lastly, the WRX will not be Kirk’s last and final vehicle; it’s a long road and dealerships must buy-in to the fact that if you treat customers professionally, courteously and engagingly, there will be a lasting impression. Kirk might need another Nissan in the future, it’s too bad the sale representative wasn’t thinking long term during this transaction.
Kirk picked up his WRX STi last weekend and absolutely loves it! George got a great deal on the perfect car for him; a great payment, short term remaining and lots of available kilometres to drive. This was the classic win-win transaction.
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