Kelly leased a QX56; her second Infiniti. This luxury SUV had every possible option and drove like a dream. The layout of four captain’s chairs in the back was ideal until she had her second child. The two car seats in the second row and centre table made it almost impossible for someone to get into the back row! 

Kelly made the decision that it was time for a change and headed to her local dealership for advice. Unfortunately, the sales person took the ‘old school’ approach and let Kelly know that she was responsible for all of the remaining payments on the lease…over $18,000.00! Disillusioned, she headed home with the realization that she would have to keep an SUV that didn’t suit her needs until her lease was over. This scenario happens all too often when customers visit dealers that are unfamiliar with the lease transfer process.

Shortly after this, Kelly remembered that her friends had just moved their Cadillac Escalade lease and called them up to find out how they did it. She was told how LeaseBusters.com had facilitated their lease transfer and that the whole process took less than two weeks! Kelly made a phone call to gather more information and spoke to Cheryl, one of LeaseBusters’ analysts.

Cheryl explained the lease transfer process and Kelly couldn’t believe that it was “as easy as pie” to go online and enter her vehicle and lease information. Once Cheryl had all of the required data, she analysed Kelly’s deal and called her back with the good news that her lease package was competitive in the marketplace. 

Kelly had made a down payment on the lease of slightly over $5,000 and like many customers; she wanted to recover some of the money she had spent. Down payments are used to reduce the monthly payment and Kelly had already taken advantage of thirty months worth of lower payments! Cheryl tried to convince her to reduce her expectation, without initial success.

After almost three months of answering calls and emails and turning down many offers, Kelly took Cheryl’s advice and removed the down payment requirement from her listing. Holding out for the down payment just wasn’t worth the aggrevation she was having with her seating issues! Almost immediately, she got a call from an interested party in London, almost two hours away. The gentleman was extremely interested and drove to Kelly’s home to see the truck. As soon as he saw that it had been treated with kid gloves, he committed to taking over the lease. He never even drove the Infiniti!

Kelly was prepared and had a credit application ready for the prospective buyer. Once he was approved, the dealership processed the transfer paperwork and the deal was completed. Since Kelly waived her down payment requirement, the new lessee offered to pay the lease transfer fee and even paid Kelly for a portion of the monthly payment she had just made. A little compromise from both parties made everyone feel like a winner.

Kelly is now waiting for the All-New QX56, which comes out in July and has the perfect back seat arrangement to suit her needs. Since her husband has a connection in the car rental business, she is driving a rental vehicle in the meantime.

Remember the dealer that didn’t know about LeaseBusters! Kelly told her story to the sales person who turned her away and suddenly the LeaseBusters dealer team has an appointment to explain how they can help this dealer look after their customers and sell more cars. Kelly’s love of Infiniti product has allowed them to keep a customer and learn about internet marketing…thanks Kelly!